At Bionex Peptides, customer satisfaction is important to us. Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The product must also be returned in its original packaging.
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain products cannot be returned for safety and quality reasons. These include:
Opened or used peptide products
Gift cards
Downloadable digital products
Certain health and personal care items
Because our products are research peptides, once a product has been opened it cannot be returned or refunded.
Partial Refunds
In some cases, only partial refunds may be granted. These include:
Any item not returned in its original condition
Products that are damaged or missing parts not due to our error
Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification confirming that we have received the returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Our support team will provide instructions on how to proceed with the exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and inspected.
If the gift was not marked as a gift during purchase, the refund will be issued to the original purchaser.
Return Shipping
To return a product, please contact our support team first for return instructions.
Customers are responsible for return shipping costs, and shipping fees are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from the refund amount.
For higher-value returns, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding refunds or returns, please contact us at:
