Privacy Policy

Effective Date: March 30, 2026

Contact for Requests: [email protected]

BioNex Peptides LLC (“BioNex,” “we,” “our,” or “us”) is committed to handling personal information in a commercially reasonable, transparent, and limited manner. This Privacy Policy explains what information we collect, how we use it, when we disclose it, how long we retain it, and what choices may be available to you.

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, billing address, shipping address, company or laboratory information, order details, and communications submitted through our website or customer support channels.

We may also collect transaction information, fraud-screening data, and limited payment-related status information from third-party payment and ecommerce vendors. BioNex does not intentionally store full unmasked payment card data on its own systems.

We may automatically collect device and usage information such as IP address, browser type, pages viewed, session behavior, and analytics data through cookies and similar technologies.

2. How We Use Information

We may use personal information to operate the website, process and verify orders, prevent fraud, fulfill shipments, maintain records, respond to inquiries, improve website performance, manage lawful business operations, and comply with legal obligations.

3. How We Disclose Information

We may disclose information to website hosts, analytics vendors, payment processors, fraud prevention providers, shipping carriers, professional advisors, and legal authorities when reasonably necessary for business, compliance, or protective purposes. We do not sell personal information to data brokers for independent resale.

4. Retention and Security

We retain information for as long as reasonably necessary for order fulfillment, tax and accounting records, dispute management, fraud prevention, processor requirements, and legal compliance. We use commercially reasonable safeguards designed to protect information, but no method of transmission or storage is completely secure.

5. Your Requests and Rights

To request access to, correction of, or deletion of information, contact [email protected]. We may need to verify your identity and may retain certain information as permitted or required by law, payment network rules, dispute management obligations, or security needs.

6. Policy Updates

We may update this Privacy Policy by posting a revised version with a new effective date.